Feedback & NPS System
A simple 0–10 recommend question for every guest, turned into AI-powered insights — plus a confidential whistleblower channel for staff to raise concerns anonymously.
LIVEGain total control over guest feedback
A star rating on its own doesn't tell you what to fix. This system asks the one NPS question that predicts loyalty, then uses AI to read every comment — sorting it into categories, scoring sentiment, and flagging anything that needs attention today.
Instead of scrolling through hundreds of comments, you see a word cloud, the top complaints, and a weekly trend — with an AI assistant on hand if you want to ask a specific question about the data.
Alongside guest feedback sits a separate, confidential channel — staff can report a concern anonymously and check its progress later with a reference code, without ever logging in.
Talk about this systemFrom guest feedback to a fixed problem
The classic NPS question — how likely a guest is to recommend you, plus a comment
Response distribution broken down by week, month and year
AI-powered categorisation and sentiment scoring on every comment
Critical issues and complaints flagged automatically for immediate attention
A word cloud and top keywords from guest comments, plus an AI assistant to query the data
Printable, exportable feedback reports for management
A separate, confidential whistleblower channel — anonymous reports tracked by reference code, without logging in